Support

Report a breakdown

Registered CodeHRM customers can report system breakdowns here and follow their progress from detection to resolution.

Customer sign in

Use the e-mail address registered as a contact for your company.

Need portal access? Ask your CodeHRM account manager to enable it for your contact record.

How breakdown reporting works

Report. Sign in and describe the problem, the affected system and how severe it is. You receive a reference immediately.
Detected. We record the incident and e-mail your registered contacts a confirmation (Automatic Email 01).
Under investigation. A technician is assigned. You can follow customer updates in the portal.
Resolved. When service is restored and verified, your contacts receive a resolution e-mail (Automatic Email 02).

Other ways incidents are reported CodeHRM staff can record incidents manually, and authenticated monitoring integrations can report them automatically once configured. This page never creates incidents from unauthenticated requests.

For an urgent outage, also contact your support line: +94 117 44 6065.